Help & FAQ
Frequently Asked Questions
How can we help you today?
Find quick answers to common questions regarding shipping, returns, order tracking, and product care.
What is your shipping policy?
We offer free worldwide standard shipping on all orders exceeding $150. Standard delivery typically takes 3–5 business days within the US, and 6–10 business days internationally.
How do I process a return or exchange?
You can return any unworn, undamaged footwear in its original packaging within 30 days of receipt. Simply visit our returns portal or email support@plusho.store to receive a prepaid shipping label.
How do I find my shoe size?
All our footwear runs true to standard US/EU sizing. Please check our interactive size guide on each product page for detailed length and width millimeter measurements.